How can buyers download Etsy digital files on mobile when the app forces opening?

Hi! Etsy’s current “official” answer is still that buyers can’t download digital files in the Etsy app—they have to use Etsy.com in a mobile web browser and download from Purchases. The loop happens because the phone is forcing Etsy “universal/app links” back into the app, so the fix is to open Etsy.com in a way that prevents the Etsy app from auto-opening, without uninstalling it.

Here are the methods that work best (tell buyers to try in this order):

1. Use a mobile browser + “desktop site” (often breaks the loop)

• Open Safari (iPhone/iPad) or Chrome (Android).
• Go to Etsy.com and sign in.
• Turn on Request Desktop Website / Desktop site in the browser menu.
• Then go to Your account → Purchases (or Purchases and reviews) → Download files.

1. Android: turn off the Etsy app’s “open supported links” (temporary, no uninstall)
   On many Android phones this is the cleanest fix:

• Settings → Apps → Etsy → Set as default / Open by default
• Turn off Open supported links (or remove Etsy.com from “supported web addresses”)
  Then open Etsy.com in Chrome and go to Purchases → Download files. (They can turn it back on afterward.)

1. iPhone/iPad: force it to stay in the browser
   iOS is stricter about opening apps automatically, but these usually work:

• Long-press the Etsy link (from email or the website) and choose Open in Safari / Open in New Tab (not “Open in Etsy”).
• If it keeps jumping to the app, try Private Browsing in Safari, then sign in on Etsy.com and go to Purchases → Download files.

A couple seller-side tips (to reduce messages)

• Add a short note in your Etsy listing description/FAQ like: “Digital downloads can’t be downloaded in the Etsy app. Please use a web browser (Safari/Chrome) and go to Your account → Purchases → Download files. If your phone opens the Etsy app, enable Desktop Site or disable ‘Open supported links’ for the Etsy app (Android).”
• If a buyer is totally stuck and you’re comfortable doing it, you can also attach the PDF in an Etsy message (as a backup), as long as it doesn’t bypass Etsy payment and stays within Etsy’s attachment limits.

If you tell me whether your buyers are mostly on iPhone (iOS) or Android, I can give you a copy/paste message tailored to that device with the exact taps to find the setting.