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What should I do if an Etsy buyer wants a refund after I shipped the order?

Anonymous • in 3 hours • No answers yet

I run an Etsy shop selling physical items, and a customer placed an order and it shipped the next day. Now the buyer is asking for a refund because they found a cheaper option elsewhere.

Since the package is already in transit and I can’t intercept it, what are my best options for handling this—should I require delivery and a return before refunding, or is there another standard approach on Etsy?

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