What to Do When a Package Is Lost in Transit (Etsy Seller Guide)
Lost Etsy package? Stay calm and delight buyers with clear communication, carrier claims, Etsy Purchase Protection, smart refunds, and proactive shipping safeguards.
I run a small clothing business selling hand-printed items, and I’m considering moving from Depop to Etsy so I can grow beyond my current sales level.
If you’ve switched from Depop to Etsy with apparel, how did the transition go in terms of traffic and sales, and what did you change (listings, photos, pricing, shipping, or production times) to make Etsy work?
Hi! Moving from Depop to Etsy can be a really good “scale” move for hand-printed clothing, but the big shift is this: Depop traffic is more follower/social-driven, while Etsy traffic is mostly search-driven (buyers type what they want, Etsy shows listings). So the transition usually goes best when you rebuild your shop around Etsy SEO, consistent fulfillment, and “product listing clarity” (sizes, fit, materials, care, and processing times).
Here’s what I’d change when you move over, in the order that tends to move the needle fastest:
On Depop, a cool caption + a few tags can work. On Etsy, your title, attributes, and first lines of the description matter a lot.
If you do made-to-order, be super explicit about what’s ready-to-ship vs printed after purchase.
Etsy shoppers want fewer mysteries than Depop shoppers. Keep your style, but add proof.
Aim for 8–10 photos/video per listing:
If you currently shoot in a bedroom mirror Depop style, Etsy usually rewards upgrading to brighter, cleaner, and more consistent images.
Etsy buyers are often less bargain-hunt than Depop, but they compare options quickly. The trick is pricing for sustainability without scaring off first-time buyers.
What usually works:
This is one of the biggest transition points. Etsy customers will absolutely choose the shop that feels predictable.
If you can offer “Ready to ship” items with faster processing alongside made-to-order, that mix often boosts conversion.
On Etsy, you’ll usually sell more when buyers can quickly understand how long it’ll take.
Two practical options:
Also: avoid too many options per listing early on—choice overload can hurt conversion.
Etsy momentum tends to build once you have enough listings for the algorithm to “understand” your shop.
What I’d do:
Etsy shoppers lean hard on reviews and shop policies.
Ads can work well for apparel if your listing converts. Don’t run ads to “fix” weak photos or unclear sizing—tighten the listing first, then test ads on 3–5 proven designs.
A simple approach:
If you tell me (1) your average Depop price range, (2) whether you’re ready-to-ship or made-to-order, and (3) your top 3 designs/styles, I can suggest a concrete Etsy listing structure (titles/variations/photo checklist) that fits your exact products.
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