Should I message an Etsy buyer if their custom color choices won’t show well?

Hi! Yes—message them. For a custom Etsy order, a quick “just confirming” note protects you (fewer disappointment messages/cases later) and also makes the buyer feel cared for, without implying they chose “wrong.” The key is to frame it as a contrast/visibility check, offer 1–2 easy alternatives, and give a clear deadline so you don’t delay your processing time.

If you message them, keep it friendly and neutral, like this:

“Hi [Name]! Thanks so much for your bracelet order—I’m excited to make it. Quick heads-up: the two colors you picked are very close in tone, and with the [pattern name] pattern the design may look very subtle/low-contrast (the pattern won’t ‘pop’ as much). If that’s the look you want, I’m happy to make it exactly as ordered.
If you’d like more contrast, I can suggest a couple swaps:
• Keep [Color A] and switch [Color B] to [Option 1] or [Option 2]
Just let me know what you prefer by [date/time], otherwise I’ll proceed with your original choices so I can stay on schedule. Thanks!”

A couple small tips that help a lot:

• Offer choices, not a lecture. Give 1–2 swap suggestions max (otherwise it feels overwhelming).
• Set a response window. Pick something that fits your processing time (e.g., “within 24 hours” or “by tomorrow at noon”).
• If you can, include a quick visual. Even a simple side-by-side photo of the two thread colors or a very rough mockup helps them decide fast.
• If they don’t reply, proceed as ordered. You’ve documented that you warned them and gave an option to change.

This approach usually reduces complaints and keeps your Etsy messaging record clear, while still respecting that they may genuinely want a subtle, tonal bracelet.