What to Do When a Package Is Lost in Transit (Etsy Seller Guide)
Lost Etsy package? Stay calm and delight buyers with clear communication, carrier claims, Etsy Purchase Protection, smart refunds, and proactive shipping safeguards.
I sell vintage items on Etsy, and sometimes I find sets where one piece has noticeable damage. For example, I have a small vintage food storage set where one lid is cracked, and a set of mid-century ceramic wall hangings where one piece is missing a chunk on the back/side (not very visible from the front).
If I clearly photograph and describe the damage, is it better practice to list the set together at a discounted price, or should I separate it and only sell the undamaged piece? What’s the best way to handle this so buyers feel it’s fair and transparent?
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