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Why are Etsy buyers leaving low reviews about sticker packaging in envelopes?
AAnonymous
• • No answers yet I sell small stickers on Etsy and usually mail them in a thicker white envelope using Etsy postage, since it keeps shipping affordable. Most customers receive them fine and the stickers arrive undamaged.
Lately I’ve gotten a few lower-star reviews complaining about the packaging (for example, saying the envelope feels flimsy), even when the sticker itself arrived in good condition. I’m not sure what buyers expect for low-cost sticker shipping or how to respond without sounding defensive.
How should I reply to these reviews, and should I change my packaging strategy to prevent similar feedback?
Answers
No answers yet
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