General
Etsy Featured Listings: How to Curate Your Shop Homepage
Etsy featured listings help spotlight bestsellers on your Shop Home; pick 4 (or sections), order them for cohesive photos, and rotate a queued set for seasons.
Can Etsy sellers leave reviews for buyers after a sale?
AAnonymous
• • 1 answer I’m new to selling on Etsy and just got my first order, and the buyer left a 5-star review.
Is there any option on Etsy for sellers to leave a review or rating for a buyer, or is the feedback system one-way?
Answers
Hi! On Etsy, sellers can’t leave a review or star rating for buyers—the review system is basically one-way (buyers review sellers/items). The closest thing you can do is publicly reply to the buyer’s review (which is optional), but you still can’t “rate” the buyer or leave buyer feedback that other shops can see.
If you’re deciding whether to work with someone again, you can keep your own private notes about tricky situations, and of course you can message the buyer through Etsy Messages if you need to follow up on an order—but there’s no official seller-to-buyer review feature on Etsy.
Related questions
Explore more
Question
Why did an Etsy buyer pay more than my digital item price?
I sell digital downloads on Etsy and a buyer paid $6 for a $5 item, but the tax line is $0. What else could cause this, and can buyers add extra at checkout?
Question
What should I do if an Etsy international order is stuck in USPS tracking?
I shipped an Etsy international order via USPS, but tracking has been stuck for weeks after acceptance. What can I do, and when should I refund or replace?
Question
What should I do on Etsy if tracking says delivered but the buyer didn’t receive it?
My Etsy order tracking shows delivered, but the buyer says it wasn’t received. What should I do next to handle a refund, replacement, or claim?
Question
Why is my Etsy “not delivered” case still open if tracking shows delivered?
I sell physical items on Etsy and a buyer opened a “not delivered” case, but tracking shows delivered. How do I confirm tracking and will an open case hurt my shop?
Question
What should I do if an Etsy buyer says they received the wrong item?
I sell drinkware on Etsy and a buyer says they got the wrong item. What should I ask for, and should I offer a refund/replacement or suggest opening a case?
Question
Why are my Etsy listings showing sold out with automatic renewal turned on?
I have Etsy automatic renewal on, but my made-to-order listings still show sold out. Should renewal restore quantity after sales, or is a setting wrong?
Related posts
Keep reading
General
Selling Jewelry on Etsy: Metal Disclosure and Allergy Considerations
Selling jewelry on Etsy: List exact metals, flag nickel sensitivity, and support hypoallergenic wording with supplier docs or testing to reduce buyer issues.
General
How to Use Etsy “Materials” and “Occasion” Fields Strategically
Etsy Materials and Occasion fields can boost visibility when chosen for buyer filters; match category, avoid guesswork, and align tags with real intent.
General
Etsy SEO Tips to Rank Higher in Search
Happy Etsy SEO tips for sellers: master keywords, titles, tags, photos, reviews, free shipping, and conversions to rank higher in Etsy search and boost sales.
General
Etsy Pattern Setup Checklist: Pages That Build Buyer Trust
Etsy Pattern setup checklist for About, Contact, FAQ, shipping and returns, plus privacy and terms, so shoppers feel confident before checkout on your site.
General
How to Create Product Spec Sheets for Etsy Items (Consistency for Reorders)
Product spec sheets for Etsy items record SKUs, materials, measurements, photos, packaging, and QC checkpoints so reorders reliably match what customers expect.