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How should I handle a 1-star Etsy review when the buyer never contacted me?
AAnonymous
• • No answers yet I run a newer Etsy shop selling 3D printed items, and I recently received my first 1-star review on a glass block lamp with a 3D printed base. The buyer didn’t message me before leaving the review, and the order was delivered about a month earlier.
I reached out to the buyer to apologize, asked what went wrong, and requested a photo so I can offer a fix or replacement, but I haven’t heard back yet.
If the buyer doesn’t respond, when should I post a public reply to the review, and what’s the best way to word it to protect my shop without sounding defensive?
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