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Is telling a buyer “I can probably ship this week” misleading on Etsy?
Anonymous • in 15 hours • No answers yet
I run a small Etsy shop selling handmade items with a clearly stated processing time. Before ordering, a buyer asked how soon I could ship, and I replied that I could probably ship it out that week. They also asked about delivery by Christmas, and I explained that international shipping can’t be guaranteed, especially during the holidays.
The buyer placed an international order using the slowest shipping option. I shipped within my stated processing window and uploaded tracking, but the buyer was upset because the package didn’t show tracking updates on Etsy right away and because it didn’t ship within the exact week they expected based on my earlier message.
Is wording like “I can probably ship this week” considered misleading if the order ships within the processing time shown in my shop, and what’s the best way to handle a negative review or an Etsy case when a buyer claims I set unrealistic expectations?
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