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How to Cancel an Etsy Order as a Seller
Learn how to cancel an Etsy order as a seller step‑by‑step, issue full or partial refunds, avoid policy violations, and keep buyers happy with clear communication.
Should I refund an Etsy made-to-order custom order delayed by vacation processing time?
Anonymous • in 11 hours • No answers yet
I run an Etsy shop selling made-to-order, customized items. A customer placed an order during a period when my shop announcement and auto-messages stated I was on vacation and that orders would ship after my posted return date, with an updated ship-by/processing date.
The item is already made and packaged, and it’s still within the current processing window (I haven’t purchased the shipping label yet because it isn’t due to ship for a couple more days). The buyer is asking for a refund because it hasn’t arrived yet.
What’s the best way to handle this—should I issue a refund to avoid a dispute, or hold to my processing time and shop policies for a custom item?
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