What should I do if an Etsy replacement arrives but the original package is delivered too?

Hi! I’d send a quick, friendly Etsy message—mostly to confirm what actually arrived—but I wouldn’t “demand” the extra item back. If they did receive two, the smoothest Etsy-friendly approach is to offer an easy option (prepaid return label) and also make it clear you’re fine if returning is a hassle, especially since the carrier caused the mess and they’ve already left a positive review.

A simple message like this usually works well:

“Hi [Name]! Thanks so much for your review—I really appreciate it. Quick check-in: the original package that was marked lost just updated as delivered after I’d already sent the replacement. Did you happen to receive two parcels/items? If so, I’m happy to send a prepaid return label to get the duplicate back, or if it’s easier, you can keep it and we’ll consider it a bonus for the shipping trouble. Just let me know what you prefer!”

A couple practical tips:

• Keep it low-pressure. Buyers are much more likely to respond helpfully if they don’t feel accused or put on the spot.
• If you want it returned, you should cover return shipping (prepaid label) since it’s not really the buyer’s fault, and it’s not a standard “return request.”
• If it’s a low-cost item, many sellers simply let the buyer keep it as a goodwill gesture and move on—especially since you’ve already “made it right” and the review is done.

If you tell me the rough item cost/value and whether it’s personalized or resellable, I can suggest which option (return vs. let it go) tends to be best in practice.