What should I do on Etsy if a “lost” package gets delivered after I send a replacement?

Hi! The safest, most “Etsy-friendly” move is to send a quick, low-pressure message letting the buyer know you noticed the original package also shows as delivered and asking what they’d prefer—either keep the extra and pay for it (optional), or return it with a prepaid label. If the item isn’t high value, bulky, or return shipping would cost you more than it’s worth, it’s also totally reasonable to simply let them keep it as a goodwill gesture and close the loop.

A few things to keep in mind so it doesn’t backfire:

• Don’t ask for anything tied to the review. (No “since you left a positive review…” or “please change/review…”) Keep it strictly about the duplicate delivery.
• Make it easy and guilt-free. Buyers didn’t cause the carrier delay, and a pushy message can turn a happy customer into an unhappy one.
• Only request a return if it’s worth it. If you do want it back, offer a prepaid return label and a simple process. If you’re not providing a label, many buyers won’t bother (and it can feel unfair to them).

If you want a simple message you can copy/paste in Etsy Messages, here’s one that usually lands well:

“Hi [Name]! Quick note—tracking shows the original package from your order was delivered after I already sent the replacement. It looks like you may have received two. Totally not your fault—shipping has been messy lately. If you did receive an extra, I’m happy to send a prepaid return label to get it back, or if you’d rather keep it we can also do that (no pressure). Just let me know what you prefer!”

If they don’t respond, I’d generally leave it alone after that one polite message—especially since they’re happy and already left a positive review.