How do I contact Etsy Support in the UK if my shop verification is stuck?

Hi! The most direct (and safest) way to reach Etsy Support from the UK is through your signed-in Etsy account using the “Contact support” button in the Etsy Help Centre—Etsy doesn’t offer a public phone number you can call, and any “UK Etsy phone number” you find on Google is often a scam. Once you go through the Contact Support flow, Etsy will offer the available contact method for your account (typically email, and sometimes chat or a requested callback).

Here’s what I’d do, in order, to get a real status update and push this along:

1) Open a Support request the “official” way

• Sign in on a desktop browser (preferably Chrome).
• Go to the Etsy Help Centre → Contact support (it will route you through Selling on Etsy topics).
• Choose the options related to Shop setup / Shop verification / Account / Identity verification until you reach the contact form.
• In your message, include: your shop name, the date you opened, and the date the email said your ID check succeeded, plus that the dashboard has shown “wait 48 hours” for over a month.

Tip: If you already opened a case/ticket, try to reply to that same support email/thread rather than starting multiple new requests—multiple tickets can slow things down because your issue gets split across requests.

2) Check for a “hidden” action Etsy still needs from you (very common)
Even if the ID email said “successful,” shops can stay stuck if something else doesn’t match or is incomplete. In Shop Manager, carefully check:

• Finances → Payment settings: bank details are correct and saved, and you’ve added a billing card (this is required for most shops).
• Any prompts in Shop Manager about confirming seller info (legal name, address, business info if applicable).
• Your legal name and address match your ID exactly (spacing, middle names/initials, abbreviations can matter).
• If you enrolled as a business (Ltd, etc.), make sure your company details and documents match your official registration/HMRC info.

3) Look for Etsy messages you might’ve missed

• Check your Etsy Messages, especially anything in the “From Etsy” system folder.
• Check email spam/junk for follow-ups asking for another document or clarification.

4) Do a quick technical reset (sounds basic, but it helps)

• Log out/in, try desktop (not the Seller app), clear cache/cookies, and avoid VPNs/proxies.
• If you uploaded ID on mobile, try re-checking the verification status on desktop.

What to say to Support (copy/paste friendly)
“Hi Etsy Support—my UK shop has been stuck on the verification step for over a month. I received an email on [date] confirming my ID check was successful, but Shop Manager still says to wait 48 hours. Please confirm whether anything is still pending on my account (seller info, payment settings, or additional verification) and whether my shop needs a manual review/status refresh.”

If you tell me whether you’re set up as a sole trader or Ltd, and whether you’re seeing any banners in Shop Manager → Finances / Payment settings, I can suggest the most likely “missing piece” to check next.