How do I contact Etsy Support in the UK if my shop verification is stuck?

Question

I’m a new UK Etsy seller and my shop has been stuck in the verification stage for over a month. I received an email shortly after opening the shop saying my ID check was successful, but my shop dashboard still shows a message to wait 48 hours for approval.

What’s the most direct way to reach Etsy Support from the UK and get a clear update or resolution for a verification delay like this?

Mustafa Aydemir · Answer

Hi! For a UK seller, the most direct (and safest) way to reach Etsy Support about a verification delay is through the in-account **“Contact support”** flow in Etsy Help/Shop Manager, because that’s the route that can give you **live chat** or a **phone callback** (when available) and it ties your request to your shop automatically. I wouldn’t use any phone number you find on Google—verification issues attract a lot of scam “support numbers.”

Here’s the quickest path that usually works:
1) **Sign in on a desktop browser** (this matters—more contact options often appear when you’re logged in on desktop).
2) Go to **Shop Manager → Help (or Help Center)**.
3) Search something like **“shop verification”**, **“seller verification”**, or **“confirm my seller info”**.
4) Open the relevant help article, then scroll until you see **“Contact support”** / **“I still need help”**.
5) Follow the prompts until you’re offered **Chat** or **Request a callback** (availability can vary by issue type and time of day). If you only get an email/ticket option, submit it anyway—those tickets still reach the right team.

A couple of tips to get a clear resolution faster (since you’ve been stuck over a month, which is not normal if everything is truly approved):
- In your message, ask for a **manual status check / refresh** on your shop’s verification and mention: *“ID email says successful, but Shop Manager still says wait 48 hours—stuck since (insert date).”*
- Double-check Shop Manager for any other pending verification steps (not just ID), especially anything related to **Etsy Payments**, **bank details**, **legal/tax info**, or a “confirm seller info” banner. Sometimes the ID is approved but another required step is still incomplete.
- Search your email (including spam/junk) for anything from Etsy about **seller verification**, **Etsy Payments**, or **Trust & Safety**, and **reply directly to that email** if it asks for more info (replying keeps it in the right queue).

If you tell me what you see in Shop Manager besides the “wait 48 hours” message (for example, any banner about confirming seller info, payments, or bank verification), I can suggest the exact wording to use in the support ticket so it gets routed correctly.