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How to Handle “Item Not Received” Cases on Etsy
Learn how to prevent and resolve Etsy “item not received” cases with clear policies, tracking, buyer communication, refunds, and Purchase Protection tips.
How do I handle Etsy digital download buyers who say they never received the email?
AAnonymous
• • No answers yet I sell digital downloads on Etsy and I keep getting messages from buyers saying they didn’t receive the download email. In many cases it seems like they checked out as a guest or aren’t signed into the same account they used to purchase.
Right now I reply with a saved message that explains how to find and download digital files on Etsy, but it still creates confusion and extra support work.
What’s the best way to help guest checkout buyers access their files, and are there any steps I can take to reduce these “no email received” messages in the first place?
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