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Should I message an Etsy buyer if USPS tracking says “awaiting item” for days?
AAnonymous
• • No answers yet I run an Etsy shop selling physical items, and I dropped off an order at the post office shortly after it was purchased. The tracking still shows “USPS awaiting item,” so it looks like it may not have been scanned, and a missing mail request hasn’t produced any updates yet.
Should I proactively message the buyer to explain what’s happening, and if so, when should I offer a replacement or refund? Also, is it possible for a package to be delivered even if the tracking never updates?
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