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Should I message a buyer about a 4-star Etsy review with positive comments?

Anonymous • in 4 hours • No answers yet

I run an Etsy shop and recently received my first 4-star review after a streak of 5-star reviews. The written feedback was very positive, but the star rating still dropped my overall average a bit.

I’m tempted to message the buyer to ask what I could have improved, but I don’t want to come across as pushy or make the situation worse. What’s the best way to handle a 4-star review when the comments are glowing—should I reach out, or just leave it alone?

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