What should I do if an Etsy buyer doesn’t respond after receiving custom artwork?

Hi! It’s totally normal for some Etsy buyers to go quiet after delivery (even when they’re happy), so I wouldn’t assume they’re unhappy—but it’s smart to do one gentle check-in after tracking shows “delivered,” then leave it alone unless they reply.

A good follow-up timing is 2–5 days after delivery. That gives them time to open it (especially if they were traveling, busy, or it was a gift). If it’s been longer than that already, you can message now.

Here’s a simple, non-pushy message you can copy/paste (and tweak to your voice):

• “Hi [Name]! I just wanted to check in and make sure your custom collage arrived safely and everything looks great. If you have any questions or would like any small adjustments, I’m happy to help. Thanks again for trusting me with [child’s name]’s artwork!”

A few quick tips so it doesn’t feel salesy:

• Don’t mention a review in your first follow-up. Keep it 100% about making sure it arrived and they’re satisfied.
• Offer help, not pressure (“If anything looks off…” / “If you need anything…”).
• Send only one check-in unless there’s a real reason to follow up again (like tracking shows an issue, or you realize you made a mistake).

If you still hear nothing after your check-in, I’d just let it be. Most unhappy buyers will reach out (or open a help request) on their own, and multiple messages can actually irritate happy customers who just didn’t think to respond.

If you want to reduce this worry going forward, you can also set expectations in your listing/order message like: “After delivery, feel free to message me if anything needs tweaking—I want you to love it.” That way your follow-up feels like a natural extension of your process.