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What should I do if an Etsy buyer says the order never arrived twice?
AAnonymous
• • No answers yet I sell physical products on Etsy and I recently had a buyer report that their order never arrived. To help, I sent a replacement, but they’re now saying the replacement also hasn’t shown up and they left a one‑star review.
I want to handle this professionally, but I can’t keep reshipping the same order multiple times. How should I respond to the review and message the buyer, and what’s a reasonable policy for “not received” claims so I’m protected if something seems suspicious?
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