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What should I do if an Etsy order shows delivered but the buyer says it’s missing?
Anonymous • in 4 hours • No answers yet
I sell physical art prints, and a customer who ordered from another country messaged me asking for a refund or a replacement because they can’t find the package. The tracking status shows the order as delivered, but they say they never received it.
How should I respond to the buyer, and what’s the best way to handle refunds or reshipments when tracking shows “delivered”?
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