What should I do if an Etsy replacement order arrives and the original package is delivered too?

Hi! Yes, I’d reach out—but keep it light and “just checking,” not accusatory. It’s totally appropriate to ask whether both packages showed up, and if they did, you can ask for the extra item back as long as you make it easy for them (you provide/pay for return shipping). What I wouldn’t do is message them in a way that sounds like a demand for payment, or ask them to pay you off Etsy.

A good, buyer-friendly approach is:

• Ask them to confirm whether they received one package or two.
• If they got both, give them simple options: return the extra with a prepaid label, or keep it as a courtesy (your call, based on the item’s cost/margins).

If you want to offer a “pay for the extra” option, frame it as optional (not required) and keep it on Etsy (e.g., a reserved/custom listing if they request that). Many buyers will feel awkward being asked to pay for something they didn’t order, so the least-friction, most professional solution is usually a prepaid return label—or just letting them keep it if it’s not worth the back-and-forth.

Here’s a message you can copy/paste and tweak:

“Hi [Name]! I’m so glad you received your order and thank you for the lovely review. Quick check: it looks like the original shipment updated as delivered after I sent the replacement. Did you happen to receive two packages? If so, no worries—just let me know. I can send a prepaid return label for the extra item, or if returning it is a hassle, we can figure out the easiest option for you.”

If they don’t respond, I’d generally leave it alone after that one friendly check-in—especially since they already left a positive review and you don’t want to turn a good experience into a stressful one.