How do I fix Etsy shop onboarding stuck on “How you’ll get paid” error?

Hi! That “Hmm, looks like that didn’t work / Save and continue” error on the How you’ll get paid onboarding step is usually either (1) a browser/session glitch, (2) something in the payout details Etsy can’t validate, or (3) an Etsy-side onboarding issue. The fastest path is to rule out the technical stuff first, then double-check the exact payout fields you entered, and if it still won’t save after that, it’s time to contact Etsy Support.

Here are the best troubleshooting steps (in the order I’d do them):

1) Quick technical resets (fixes a lot of onboarding loops)

• Log out of Etsy, close all browser tabs, then reopen and log back in.
• Try the setup in an incognito/private window.
• Disable extensions (especially ad blockers, privacy blockers, script blockers), then try again.
• Clear cookies + cache for Etsy (not just “history”), then restart the browser.
• Try a different browser (Chrome ↔ Firefox ↔ Edge) and, if possible, a different device (desktop is often more reliable than mobile).
• Switch networks (home Wi‑Fi ↔ phone hotspot). Also turn off VPN/proxy if you’re using one—Etsy can be sensitive to that during payments onboarding.

2) Check for Etsy-side issues

• If Etsy is having a temporary outage or payments/onboarding hiccup, your form can fail even when everything is correct. If it started happening “suddenly,” wait 30–60 minutes and try again (preferably on a different browser/network).

3) Re-check the payout details for common “silent blockers”
Even when Etsy shows a generic error, it can be rejecting something specific in your Etsy Payments info. Things to verify:

• Legal name: Use your real legal name exactly as it appears on your ID/bank account (avoid nicknames, extra punctuation, or mismatched middle initials if your bank is strict).
• Bank account country/currency: Make sure the bank account you’re adding is in an eligible country/format for your shop’s location.
• Address formatting: Use a normal street address format (no special characters/emojis; avoid “N/A” where Etsy expects a real value).
• Phone/SMS verification: If Etsy prompts for phone verification anywhere in onboarding, complete it first—sometimes payment setup won’t finalize until that’s done.
• If you’re entering bank info through a bank-connection flow (where you sign into your bank), try the manual bank details option (if offered), or vice versa.

4) Try saving after one small change
If you keep clicking “Save and continue” with the same session/data, it can keep failing. Make one small edit (like removing an extra space in your address), save, then try continue again.

When you should contact Etsy Support

Reach out if any of these are true:

• You’ve tried the steps above (different browser/device + no extensions + different network) and it’s still stuck after 24–48 hours.
• The page keeps looping even though it says your bank details were “saved.”
• You see any banner about verifying your identity / seller info and you can’t complete it.
• You suspect an eligibility issue (for example, you’re trying to open the shop from a country where Etsy Payments isn’t available for new shops).

When you contact Support, tell them (don’t send sensitive details like full bank numbers): your shop username, the exact onboarding step (“How you’ll get paid”), the exact error text, your browser/device, and what you already tried (incognito, different browser, different network, extensions off). That helps them skip the scripted steps and escalate faster.

If you tell me what country you’re in and whether you’re doing this on mobile or desktop (and which browser), I can narrow it down to the most likely cause for your situation.