Why aren’t my Etsy Marketplace Insights free credits updating this week?

Hi! Yes—Etsy is still showing that Marketplace Insights includes up to 15 keyword searches per week for free (with the remaining searches displayed above the search bar), and your past free-search results stay viewable for 7 days after you ran them. If your “available credits” (free searches) aren’t refreshing, it’s usually either a timing/reset issue or a glitch with how the tool is loading on your account/browser.

Here are the main things I’d check:

• Confirm you’ve truly gone a full 7 days without using any searches. Etsy describes it as “per week,” but in practice some accounts behave more like a rolling 7‑day window (so it may not refill on a specific weekday if your last searches were mid-week).
• Make sure you’re signed into the right Etsy account/shop. If you have more than one shop or you switch logins, it’s easy to check Marketplace Insights on one account and expect the balance from another.
• Try a clean browser session (this fixes a lot of “stuck balance” issues):
  • Log out, then log back in
  • Open Marketplace Insights in an incognito/private window
  • Disable ad blockers/privacy extensions for Etsy, then refresh
  • Clear Etsy site cookies/cache (or try a different browser)
• Check whether you’re using Etsy Plus. Etsy Plus should remove the weekly limit (unlimited searches). If you recently changed your subscription status, the tool can look inconsistent for a bit—worth reloading and checking again on desktop web.
• Look for a temporary Etsy-side bug/outage. Marketplace Insights has had periods where it loads strangely or doesn’t update correctly; if everything above checks out, it’s likely on Etsy’s side.

If it still doesn’t refresh after you’ve gone 7+ days and you’ve tried another browser/incognito, I’d contact Etsy Support and tell them your Marketplace Insights remaining searches haven’t refreshed since (insert the exact date it last updated)—that date detail helps them spot account-level issues faster.