Why can’t I find specific listings in the Etsy Reporting Portal search?

Hi! When the Etsy Reporting Portal search won’t surface a specific listing, the workaround is to skip the search results entirely and add the listing(s) by ID/URL using the “Upload multiple listings” option on the “add listings” step. Grab the listing ID (it’s the long number in the listing URL) and paste either the ID(s) or the full URL(s) there—this usually works even when keyword/title search fails.

A few quick things to check if it still won’t add them:

• Make sure the listing is actually live and viewable. If the seller deactivated it, it sold out and disappeared, or Etsy already removed it, the portal may not return it.
• Use the listing ID only (the number), not the whole title. Titles can change, include special characters, or vary by language, which makes portal search flaky.
• Try copying the URL from the browser address bar on the listing page (not from a shortened/share link), then paste it into “Upload multiple listings.”
• Open the listing while not signed in / in a private window to confirm it’s publicly accessible (sometimes personalization, maturity filters, or location settings can affect what you see).

If you can’t get the portal to accept the listings at all (even via the upload/ID method), there isn’t another “normal” listing-level form anymore—Etsy pushes listing IP reports through the Reporting Portal. In that case, your best next steps are:

1. Submit the report with whatever listings the portal will accept (even if it’s only one), and include clear notes in your report description about additional listings you couldn’t add (with their listing IDs and what they contain).
2. Use Etsy’s standard “Report this item to Etsy” / “Report this shop” buttons on the listing/shop page as an extra flag (this isn’t the same as an IP takedown, but it can still put it on Etsy’s radar).
3. If the portal is clearly malfunctioning for your account, contact Etsy Support and tell them the Reporting Portal can’t locate/add specific listing IDs—ask them to escalate a portal issue. (Don’t send them private order info; just listing IDs and screenshots are usually enough.)

One more tip: before you submit anything, take screenshots of the listing images, description, and shop name (with dates) in case the listing changes or disappears mid-process.