Why did an Etsy account disappear after favoriting hundreds of items quickly?

Hi! When a shopper favorites hundreds of items in a short burst and then their profile “disappears,” it’s usually because Etsy either restricted/suspended that account (often automated if the activity looks bot-like or spammy), or the user closed/deactivated their account right after (in both cases their public profile may no longer load or show up the way it did a moment earlier).

A few common reasons this happens:

• Anti-spam / automated security action: Rapid, repetitive favoriting can look like automation. Etsy may temporarily limit the account, require extra verification, or suspend it, which can make the profile unclickable or not publicly visible.
• They deleted/closed the account: If the buyer chose to close their Etsy account, you may not be able to view the profile afterward.
• Privacy/visibility changes or Etsy display quirks: Occasionally profiles don’t resolve correctly (especially if you’re clicking through from notifications), so it can look like they vanished even if it’s a temporary display issue.
• They blocked you (less common): Blocking typically affects following/updates more than basic profile visibility, but in some situations it can change what you can see.

What you should do on your end (usually: not much):

1. Don’t message them about it unless they contacted you first. A burst of favorites isn’t an order, and reaching out can feel spammy (and doesn’t help your shop).
2. Just keep an eye on your Etsy messages and orders. If they place an order, treat it normally. If anything looks off (odd message, strange request), trust your gut and keep all communication on Etsy.
3. If they sent you a suspicious message, mark it as spam/report it through Etsy Messages rather than engaging.
4. Sanity check it’s not a glitch: try viewing the profile from a different browser/incognito, or after a little time. If it’s still gone, it’s likely account closure or Etsy restriction.

Unless you’re seeing harassment, weird messages, or fraudulent orders, there’s typically nothing you need to “fix” in your Etsy shop from a shopper doing mass favorites.