How do I add Intelcom tracking to an Etsy order shipped in Canada?

Hi! This usually happens because Etsy only “accepts” tracking numbers it can recognize for the carrier you picked (and Intelcom isn’t reliably supported in Etsy’s carrier list), so even a real Intelcom number can get flagged as invalid.

First, make sure you’re entering a true Intelcom tracking number (not an order/reference ID) and paste it exactly as-is:

• No spaces, no dashes, no extra text (just the letters + numbers).
• Double-check it works on Intelcom’s own tracking page first. If Intelcom can’t find it yet, Etsy often won’t like it either (common if the shipment hasn’t been electronically “manifested”/received by Intelcom yet).

If Etsy still flags it, try this when completing the Etsy order:

1. Click Complete order
2. In Shipping carrier, look for Intelcom (sometimes it won’t appear at all), or any “Other/Not listed” type option if your shop has it
3. Paste the tracking number again (letters + numbers only)

If there’s no Intelcom option and there’s no “Other/Not listed” option, then Etsy may simply not validate Intelcom tracking for your account. In that case, the safest approach is:

• Complete the order by selecting This order doesn’t have tracking (or completing without tracking, depending on what Etsy shows you), and
• Immediately message the buyer in Etsy Messages with the Intelcom tracking number and a note that it tracks on Intelcom’s site.

One important heads-up: if Etsy won’t accept/validate that tracking number, it may not count for things like Star Seller or Purchase Protection in the same way as a supported/validated carrier. If those programs matter for you, consider using a carrier/service that Etsy recognizes for Canada shipments (or buying an Etsy label where available) for future orders.

If you tell me what the tracking number looks like (just the pattern, like “starts with INT… and has 10 digits”—don’t paste the full number) and what carrier options you see in your dropdown, I can suggest the best exact selection for your screen.