How do I regain access to my Etsy account if 2FA is tied to an old phone number?

Hi! If you can’t receive your Etsy 2FA code anymore (old phone number) and you don’t have backup codes, the right path is to use Etsy’s “I can’t sign in” support flow and submit a request for account access / 2FA reset—don’t trust any “Etsy support phone numbers” you find online.

Here’s what to do (works even when you’re locked out):

1. Go to the Etsy Help Center and open the article “How to Contact Etsy Support.”
2. Choose “I can’t sign in to my account.”
3. Follow the prompts for two-factor authentication trouble, and when it asks for backup codes, choose “I still need help.”
4. That should route you to Etsy’s Contact support / Submit a request form (this is the only safe way to reach Etsy Support for this).

A couple tips so your request gets approved faster:

• Use the email address you normally sign in with and explain clearly: “Locked out after password reset, 2FA is tied to an old phone number, no backup codes—need help updating 2FA.”
• Be ready to verify ownership if they ask (this varies), like confirming shop details and recent account activity. Don’t send sensitive info to anyone via Etsy Messages, random emails, or social media—Etsy support won’t handle identity verification that way.
• If you’re still logged in anywhere (Etsy Seller app on an old device, a browser you didn’t log out of), go straight to Shop Manager → the support chat widget and ask them to help you update 2FA. That’s often the quickest route for active sellers.

One more thing: don’t keep retrying sign-in a bunch of times in a row—if the system starts rate-limiting, it can slow everything down. Submit the support request, then watch your email for Etsy’s reply and follow their verification steps exactly.