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How should I respond to an Etsy customer complaining about delivery delays after tracking shows delivered?
Anonymous • in 3 hours • No answers yet
I run an Etsy shop that ships physical orders with tracking. A customer placed an order around the holidays, I shipped it within my processing time, and the tracking later showed it was delivered.
Now the buyer has messaged me upset about the timing/arrival, and I’m not sure how to reply in a professional way without sounding defensive. What’s a good customer-service response in this situation, and what steps should I offer if they say they still haven’t received it?
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