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How to Cancel an Etsy Order as a Seller
Learn how to cancel an Etsy order as a seller step‑by‑step, issue full or partial refunds, avoid policy violations, and keep buyers happy with clear communication.
What should I do if an Etsy order shows “incorrectly addressed” and wasn’t delivered?
Anonymous • in 2 hours • No answers yet
I sell physical items on Etsy and shipped an order using a postage label bought through Etsy. The buyer says it never arrived, and the carrier tracking shows delivery failed because the package was “incorrectly addressed.”
I’m not sure whether the issue is the address the buyer provided, a formatting problem on the label, or something else. The buyer is asking for a refund, but I’m willing to resend if it makes sense.
What’s the best next step on Etsy in this situation—should I refund, replace, or ask the buyer to confirm their address and wait for the package to be returned?
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