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Why does my Etsy message response rate show "--%" even though I reply?
Anonymous • in 4 hours • No answers yet
I opened an Etsy shop recently selling handmade original art, and I regularly get customer messages. I reply to every message within 24 hours (usually much sooner) using the Etsy app and Shop Manager, and my conversation history shows that my replies are being sent.
However, my shop’s message response rate section still displays “--%,” like it isn’t tracking any messages at all. What could cause Etsy to show “--%” instead of a response rate, and is there anything I can do to get it to start updating?
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