Why won’t Etsy Marketplace Insights load when I run a search query?

Hi! When Etsy Marketplace Insights won’t load search results (spins forever, shows blank data, or throws an error), it’s usually either a browser/privacy issue blocking the tool’s scripts, a session/account hiccup (you’re partially logged out), or an Etsy-side outage/bug—so the fastest fix is to rule out your browser setup first, then confirm it’s not an Etsy problem.

Here are the most common causes:

• Ad blockers / privacy extensions (AdBlock, uBlock, Ghostery, Brave Shields, tracking protection) blocking scripts or analytics the Insights tool relies on.
• Cookie issues (blocked third‑party cookies, corrupted cookies/cache, “strict” privacy mode), which can break the results pane.
• VPN / proxy / security software triggering rate limits or causing Etsy to fail verification checks.
• Browser compatibility / outdated browser or a bad browser profile.
• Being logged in, but your session is stale (Etsy thinks you’re authenticated, but the Insights request fails).
• Network/DNS problems (especially on work Wi‑Fi, school networks, or aggressively filtered connections).
• Temporary Etsy issue (feature rollout bug, partial outage, or the Insights service lagging).
• Query edge cases (very broad terms, special characters, rapid repeated searches) that sometimes make the tool hang.

Troubleshooting steps (in order, quickest first):

1. Hard refresh the page (Shift+Reload) and try the query again.
2. Open an Incognito/Private window and test Marketplace Insights there (this bypasses most extensions + cached junk).
3. If it works in Incognito: disable extensions (especially ad/privacy blockers) for Etsy, then retry.
4. Clear Etsy site data: cookies + cache for Etsy (not necessarily your whole browser), then sign in again.
5. Turn off VPN/proxy (and any “web protection” filtering in antivirus) and test again.
6. Try a different browser (Chrome/Edge/Firefox) or a different device. If it works elsewhere, your main browser profile is the culprit.
7. Switch networks (mobile hotspot vs. home/work Wi‑Fi). If it works on a different network, it’s likely DNS/firewall filtering.
8. Log out of Etsy completely, close all Etsy tabs, log back in, then open Marketplace Insights fresh.
9. Simplify the query: try a short keyword (letters only), avoid emojis/symbols, and don’t spam multiple searches back-to-back.
10. If nothing works, it’s likely on Etsy’s end: wait a few hours and try again, and check Etsy’s status/known-issues areas in their Help resources.

If you tell me what device/browser you’re using (e.g., iPhone Safari vs. Chrome on Windows), whether you run an ad blocker/VPN, and what the error message says (even just the first line), I can narrow it down to the most likely fix.