How do I fix Etsy shop onboarding stuck on “How you’ll get paid” error?

Hi! That “Save and continue” error on Etsy’s How you’ll get paid step is usually either (1) a browser/cookie/extension conflict, (2) a network/VPN issue, or (3) something in your payout/identity details that Etsy can’t accept yet—so the fastest fix is to try a clean browser session (no extensions), then double-check your payout details match your legal/ID details exactly.

Here are the troubleshooting steps that fix this most often (in order):

1) Do a “clean” browser test (most common fix)

• Open an Incognito/Private window and sign in, then try the payout step again.
• If that works, your normal browser is the issue—then do this in your regular window:
  • Disable extensions (especially ad blockers, privacy blockers, script blockers, coupon tools, and some password managers).
  • Allow cookies for Etsy (blocking cookies can break onboarding saves).
  • Clear Etsy site data/cookies + cache (you don’t always need to wipe everything—Etsy-only is ideal).

2) Switch device + browser

• Try Chrome or Edge on a computer if you were using Safari or a mobile device.
• If you’re on a work/school computer, try a personal device (managed devices and strict security settings can block the save call).

3) Turn off VPN/proxy + try a different connection

• Disable any VPN, iCloud Private Relay, proxy, antivirus “web shield,” or similar privacy routing.
• Try a different network (for example, phone hotspot instead of home Wi‑Fi). Some networks/ISPs block or filter parts of Etsy’s onboarding flow.

4) Make sure your payout + identity details match exactly
This is the “it looks fine but won’t save” situation:

• Your legal name on Etsy should match your bank account name and your government ID (same spelling, spaces, hyphens, middle name/initial consistency).
• Use your real physical address (no PO box if Etsy asks for a residential address for verification).
• Double-check bank fields for:
  • Correct routing/account numbers (no extra spaces)
  • Correct account type (checking vs savings)
  • Correct country/currency that matches what Etsy expects for your shop location

5) Check whether Etsy is having a temporary outage
If everything is correct and it still fails across multiple browsers/devices, it may be on Etsy’s side. Waiting a few hours and trying again sometimes works (especially if you see other sellers reporting similar onboarding issues the same day).

6) If it still won’t save: contact Etsy Support with specific details
Since this is blocking onboarding, it’s worth escalating. When you contact them, include:

• The exact wording of the error
• The step name (How you’ll get paid)
• Your device + browser/version
• Whether it fails on a second browser/device/network too

If you tell me what device/browser you’re on (example: iPhone Safari, Mac Safari, Windows Chrome) and whether you’re using a VPN/ad blocker, I can narrow it down to the most likely fix in your case.