Why aren’t my Etsy Marketplace Insights free credits updating each week?

Hi! Yes—Etsy is still offering weekly free Marketplace Insights usage for most sellers (it’s currently “up to 15 keyword searches per week” free), so if your balance isn’t refreshing, it’s usually a reset/timing issue, an account/session issue, or a temporary glitch rather than the program ending.

A few things to check that commonly cause this:

• Make sure you’re looking at the right “credit” type: Marketplace Insights free usage is counted as keyword searches per week, not a cash credit balance. Also, your previous search results stay visible for about 7 days, which can make it feel like something “should” refresh when it’s really the results window you’re noticing.
• Confirm you’re on the supported platform: Marketplace Insights is available on desktop and mobile web (not always reliably inside the app). Try it in a desktop browser if you’ve been checking on mobile/app.
• Account mismatch: If you have multiple Etsy accounts/shops, double-check you’re logged into the same one that previously received the weekly free searches.
• Reset timing: “Per week” doesn’t always mean it resets on the same day/time you first used it. If it’s been more than 7 full days since your last reset and it still hasn’t replenished, that’s a stronger sign something’s wrong.
• Browser/cache issues: Log out/in, try an incognito/private window, or a different browser/device. Some sellers only see the counter update after a fresh session.
• Etsy Plus status: If you’re an Etsy Plus subscriber, Marketplace Insights may show unlimited searches, so the “weekly free searches remaining” display can look different than before.

If none of the above fixes it and you’ve clearly gone more than a week with no refresh, it’s worth contacting Etsy Support and telling them your Marketplace Insights weekly free searches aren’t replenishing (no need to share order numbers or anything). They can check whether your shop is in a test group, whether there’s an outage affecting your account, or if the counter is stuck.