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Why is an Etsy buyer seeing an old listing description after I updated it?
Anonymous • in 5 hours • No answers yet
I sell made-to-order items on Etsy and recently updated a listing description to reflect a longer processing/turnaround time for the holiday season.
A buyer messaged after purchasing and referenced my older turnaround time (the one I used to have in the description), but when I check the listing now it shows the updated timeline. I’ve also double-checked my photos and don’t see any old processing-time text there.
Is it possible for Etsy to show a cached/older version of a listing description to some shoppers, or is it more likely the buyer relied on an older view (like a favorited item or a saved page) and didn’t re-read the current description at checkout?
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