Why is my Etsy shop showing prices and coupons in the wrong currency?

Hi! This is usually not your shop “being in the wrong currency” — it’s Etsy showing buyers prices (and sometimes cart/offer thresholds) in their preferred browsing currency based on their account settings, app/device region, or even what they last selected at the bottom of Etsy. Your listings can be set in USD and still appear to shoppers in GBP/CAD because Etsy does an automatic display conversion for them.

Where it gets messy is coupons:

• Percent-off coupons (like 10% off) usually work fine no matter what currency the buyer is viewing.
• Fixed-amount coupons (like “$5 off” or “$10 off $50”) can fail if the coupon was issued in USD but the buyer is browsing in GBP/CAD, because Etsy may require the offer currency and the browsing currency to match for the discount/threshold to validate.

Here’s how to make sure customers can use coupons and check out correctly:

What you can tell buyers to do (quick fix)

1. Have them switch their Etsy browsing currency to USD (on desktop it’s at the bottom of Etsy pages; in the Etsy app it’s in Settings → Currency).
2. Then refresh the cart (or fully close/reopen the app) and try the coupon again.

What you can do on your side (prevention + smoother promos)

• If this coupon is a fixed-dollar discount, consider running a percent-off coupon instead (or a sale), since it’s less likely to break across currencies.
• If you need a minimum order requirement, using percent-off with a minimum spend tends to be more reliable internationally than “$X off $Y” style offers.
• If a buyer is stuck and you don’t want to lose the sale, the clean workaround is: have them check out without the code and you can refund the difference after purchase (or set up a custom listing at the discounted price).

Extra note (so you don’t chase the wrong “setting”)
Even if your shop currency is USD, you can’t force every shopper to view USD — Etsy lets shoppers choose their own currency display. The good news is checkout should still work; the main time it becomes a real problem is with fixed-amount coupons not matching the shopper’s browsing currency.

If you tell me what type of coupon it is (percent off vs “$X off” / free shipping, and whether there’s a minimum order), I can suggest the most “currency-proof” promo setup for your shop.